Pokerstars HUD stopped working new aurora release
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  1. #1
    Junior Member
    Join Date
    Jan 2010
    Posts
    15

    Default Pokerstars HUD stopped working new aurora release

    My HUD no longer working with latest Stars release

    Hands are importing I can see them in HEM2, but the HUD is not appearing. When I start a table it comes up with 'Waiting for hands' for couple of seconds then dissapears.

    Ive disabled the New Graphics engine under Table Graphics

    Ive also downloaded the latest version of HEM2 so running the latest version

    Otherwise nothing has changed and HUD was working fine earlier yesterday

    Any thoughts on what else I can try?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Did you send in a ticket with the logs and screenshots? Make sure to link to this thread.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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