HUD not showing in Pokerstars
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  1. #1
    Junior Member
    Join Date
    Jun 2019
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    1

    Default HUD not showing in Pokerstars

    Hi all, first post here.

    So, as the title suggests, I don't see the HUD when on Pokerstars. Zoom or Regular tables. It used to work fine but not anymore. I don't think I changed any settings on Pokerstars or HM2.

    I should mention that HM2 works perfectly fine with Bwin (PartyPoker) at the moment.

    The hands are logged on the "active session" tab while I play them but the table finder says "no open tables detected".

    Do you know what the issue might be?

    Thank you in advance.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,803

    Default

    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe


    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options and restart PokerStars or reinstall the software and choose English.


    You will have to manually archive the non-English hand history files in your auto import folders as they won't get archived if they weren't auto imported. See this FAQ to resolve those issues - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands


    Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F

    The Table Finder target icon can be dragged to any table, even if that table is not yet listed in the Table Finder list. It should help to get the going if it is not yet going.

    If none of that helps:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.


    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.


    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

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