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  1. #1
    Junior Member
    Join Date
    Oct 2016
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    12

    Default Windows Defender detects trojan virus after las update

    Hello, I'm having some problems since last update. Windows defender is showing an alert of a trojan virus.

    Is it a false-positive? I'm a little bit scared about this.



    Z0A1LsB.png



    Translation:

    Alert level: serious
    State: active
    Category: trojan horse
    Details: this software is dangerous and executes commands.

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    19,724

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    It is a false positive.

    Add the update file and all necessary files to their exceptions.

    http://hm2faq.holdemmanager.com/ques...+Problems#7881

    Move everything HM2 from the quarantine and tell them it is ok.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jul 2011
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    9

    Default

    Having the same there Occamy.C , serious threat ? Do we have to worry ?

  4. #4
    Junior Member
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    Oct 2016
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    Default

    Quote Originally Posted by Kana54 View Post
    Having the same there Occamy.C , serious threat ? Do we have to worry ?
    Two differents (and supposed) trojans on the same update... Doesn't sound good.

  5. #5
    *** HM3! *** fozzy71's Avatar
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    HM Support
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    Default

    This is a false positive because of our new licensing security code changes we made. Some AV falsely detect our security code as malicious, it is not.

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29




    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:


    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.


    I sometimes have to open the Windows Security app, go to the Virus & threat protection menu, Virus & threat protection settings - 'Manage settings' and then disable 'Real-time protection, Cloud-delivered protection, and Automatic sample submission then update/launch HM2 before I enable them again.


    Please let us know if that solved the problems.




    b) If none of that helps:


    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


    1) Uninstall any 3rd party security software (even windows defender or security essentials) bundles and dont reinstall them until after you reconnect postgresql.
    2) Reboot your computer
    3) Uninstall HM2* and then Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe
    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210


    *This will not affect your database, settings or original hands in your archive folder.


    Once HM2 is working properly you should be able to reinstall your preferred AntiVirus software. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29


    c) If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  6. #6
    Junior Member
    Join Date
    Oct 2016
    Posts
    12

    Default

    Quote Originally Posted by fozzy71 View Post
    This is a false positive because of our new licensing security code changes we made. Some AV falsely detect our security code as malicious, it is not.

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29




    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:


    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.


    I sometimes have to open the Windows Security app, go to the Virus & threat protection menu, Virus & threat protection settings - 'Manage settings' and then disable 'Real-time protection, Cloud-delivered protection, and Automatic sample submission then update/launch HM2 before I enable them again.


    Please let us know if that solved the problems.




    b) If none of that helps:


    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


    1) Uninstall any 3rd party security software (even windows defender or security essentials) bundles and dont reinstall them until after you reconnect postgresql.
    2) Reboot your computer
    3) Uninstall HM2* and then Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe
    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210


    *This will not affect your database, settings or original hands in your archive folder.


    Once HM2 is working properly you should be able to reinstall your preferred AntiVirus software. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29


    c) If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Thanks for the explanation. It seems Windows Defender removed it successfully.

  7. #7
    Junior Member
    Join Date
    Oct 2016
    Posts
    12

    Default

    Quote Originally Posted by fozzy71 View Post
    This is a false positive because of our new licensing security code changes we made. Some AV falsely detect our security code as malicious, it is not.

    Which Operating System, Firewall, and AntiVirus are you using?


    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29




    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:


    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.


    I sometimes have to open the Windows Security app, go to the Virus & threat protection menu, Virus & threat protection settings - 'Manage settings' and then disable 'Real-time protection, Cloud-delivered protection, and Automatic sample submission then update/launch HM2 before I enable them again.


    Please let us know if that solved the problems.




    b) If none of that helps:


    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


    1) Uninstall any 3rd party security software (even windows defender or security essentials) bundles and dont reinstall them until after you reconnect postgresql.
    2) Reboot your computer
    3) Uninstall HM2* and then Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe
    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210


    *This will not affect your database, settings or original hands in your archive folder.


    Once HM2 is working properly you should be able to reinstall your preferred AntiVirus software. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29


    c) If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Thanks for the explanation. It seems Windows Defender removed it successfully.

  8. #8
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,724

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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