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  1. #1
    Junior Member
    Join Date
    Jun 2019
    Posts
    2

    Default Lost e-mail and key to HM1

    So I am a former poker player that quitted poker in 2013 and now I want to get back in the crowd.

    But I deleted my old e-mails and I lost my key.

    The only thing I have a proof is my name (and if necessary I can provide a photo of my ID card).

    My name is Codila Adrian, and in history it should appear the purchase under my name.

    Can i recover my lost HM1 key?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,250

    Default

    This is not something we can do on the forums.

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread.


    For security reasons we can only provide technical support if you contact us from the email address that is linked to the code you are having problems with.


    If you had purchased using a different email you can log into that account to retrieve the license.


    If you could answer a few questions, it should help us in the search of the purchase.


    - Any possible other email addresses, you may have purchased the license under and your first/last name?
    - Which payment method did you use for the payment?
    - If you used a credit card do you have the last 4 digits and the name exactly as it shows up on the card?
    - If you purchased through a reseller?


    Also attach a picture of your ID/Passport so we can verify your identity.

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