HUD doesn't show up automatically after Pokerstars update
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  1. #1
    Junior Member
    Join Date
    May 2019
    Posts
    4

    Default HUD doesn't show up automatically after Pokerstars update

    Hi everyone

    I have a problem with HM after the recent update where the HUD is only working if I manually start it with the table finder at every one of the tables. It has to be noted that I am using a danish client where a new feature was added which displays session time in the lobby and also in the title bars of every cash table I open. I think this can cause this disruption, but then I don't knwo why it is working just fine after starting manually.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please update to this version
    http://www.holdemmanager.com/Downloa...pdate_8649.exe

    Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: [ ] 'Enable the new PokerStars Graphics Engine' option if your poker client has that option. *Also disable the Table Appearance - Table Display - [ ] 'Display Seasonal Themes' option. *Our developers will have to try adding beta HM2 support for this new beta graphics engine once it is available in all of the PokerStars.com and PokerStars.xx skins. *For now you need to leave it disabled and use the legacy/original graphics engine in the PokerStars client.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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