After updating HM2 is not running at all.
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  1. #1
    Junior Member
    Join Date
    Jun 2019
    Posts
    2

    Default After updating HM2 is not running at all.

    Thanks in advance.

    I got windows notification about running application and then... nothing.

    Here are logs:

    15:35:43.367 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ]
    ___
    ( )
    | | .-. ___ .-. .-. .--.
    | |/ \ ( ) ' \ ; _ \
    | .-. . | .-. .-. ; (___)` |
    | | | | | | | | | | ' '
    | | | | | | | | | | / /
    | | | | | | | | | | / /
    | | | | | | | | | | / /
    | | | | | | | | | | / '____
    (___)(___) (___)(___)(___)(_______)
    15:35:43.369 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Log Started 6/6/2019 3:35:43 PM
    15:35:43.369 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating module catalog.
    15:35:43.370 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring module catalog.
    15:35:43.370 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating Unity container.
    15:35:43.391 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring the Unity container.
    15:35:43.399 [Main:1 - UnityBootstrapper.ConfigureContainer] [[HighPriority] ] Adding UnityBootstrapperExtension to container.
    15:35:43.441 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring ServiceLocator singleton.
    15:35:43.441 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring region adapters.
    15:35:43.453 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring default region behaviors.
    15:35:43.455 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Registering Framework Exception Types.
    15:35:43.455 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating the shell.
    15:35:43.461 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] HM2 Version: 2.0.0.8629
    15:35:43.461 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Current culture: ru-RU
    15:35:43.506 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Name: Майкрософт Windows 8.1 для одного языка
    15:35:43.507 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Architecture: 64-разрядная
    15:47:24.066 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ]
    ___
    ( )
    | | .-. ___ .-. .-. .--.
    | |/ \ ( ) ' \ ; _ \
    | .-. . | .-. .-. ; (___)` |
    | | | | | | | | | | ' '
    | | | | | | | | | | / /
    | | | | | | | | | | / /
    | | | | | | | | | | / /
    | | | | | | | | | | / '____
    (___)(___) (___)(___)(___)(_______)
    15:47:24.068 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Log Started 6/6/2019 3:47:24 PM
    15:47:24.068 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating module catalog.
    15:47:24.069 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring module catalog.
    15:47:24.070 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating Unity container.
    15:47:24.090 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring the Unity container.
    15:47:24.094 [Main:1 - UnityBootstrapper.ConfigureContainer] [[HighPriority] ] Adding UnityBootstrapperExtension to container.
    15:47:24.136 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring ServiceLocator singleton.
    15:47:24.137 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring region adapters.
    15:47:24.149 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Configuring default region behaviors.
    15:47:24.150 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Registering Framework Exception Types.
    15:47:24.150 [Main:1 - UnityBootstrapper.Run] [[HighPriority] ] Creating the shell.
    15:47:24.155 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] HM2 Version: 2.0.0.8629
    15:47:24.156 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Current culture: ru-RU
    15:47:24.202 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Name: Майкрософт Windows 8.1 для одного языка
    15:47:24.203 [LogSystemInfo:5 - Bootstrapper.<LogSystemInfo>b__0] [[HighPriority] ] Operating System Architecture: 64-разрядная

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downlo...Setup_8630.exe

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    If you continue to have problems:**Which Operating System, Firewall, and AntiVirus are you using?

    Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jun 2019
    Posts
    2

    Default

    Hello.

    After updating I can't launch HM2. I got windows message about running holdemmanager.exe by unknown publisher, press ok and then nothing happen, no process in system tray.
    I deinstall/reinstall/update/reboot what so ever, HM is still not running. I checked windows defender.
    I have windows 8, and no Antivirus.

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Don't post your logs in the forum. All our instructions say to create a ticket and send them. They have your license in it.

    Please update to this version
    http://www.holdemmanager.com/Downloa...pdate_8649.exe

    Please use the copy logs and send the whole folder it creates. If you write in Russian, we will send it to our Russian staff.
    Regards udbrky (Chris)

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