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  1. #11
    HM2! udbrky's Avatar
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    Quote Originally Posted by Sam View Post
    My CPU skyrockets with .8649. Has anyone else same problem?

    edit. It seems that new release has nothing to do with it. I have same problem with older version too.
    I have this problem only in my current database. Older databases are using normal CPU. I deleted some WPN hands and imported again. This somehow messed up my database. Have you any tips how to resolve this any other way than creating new database and running again notecaddy definitions? (takes a lot of time)

    edit2. deleting hands and importing back starts Notecaddy to go through database and create notes again (even if I just deleted a few hundred hands and imported back). That is why CPU is so high. This has happened to me before too but I couldn't remember it. Hopefully next time. Sorry and carry on.
    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  2. #12
    HM2! udbrky's Avatar
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    Quote Originally Posted by karp View Post
    WPN: pocket cards are recognized anyway, then no

    Attachment 163438
    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Regards udbrky (Chris)

  3. #13
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by karp View Post
    WPN: pocket cards are recognized anyway, then no

    Attachment 163438
    This issue has been documented in detail and provided to the developers to resolve.

    - HM-9036 WPN v2 Tournament hands not displaying all known hero hole cards in reports

    - HM-9042
    WPN v2 known hole cards not shown if an involved player name has spaces

    If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9036 and HM-9042 are Resolved" in the subject line and body of the email.

  4. #14
    HM Q.A & Testing Manager random's Avatar
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    Updated beta to 2.0.0.8655

    New fixes:
    WPN - HUD not working on Fixed Limit tables
    WPN - HUD not working on CAP tables
    WPN - Known hole cards not displaying for all tournament hands
    WPN - Known hole cards not displaying for players with spaces in names
    WPN - Replayer and handviewer not working for tournament hands
    PartyPoker - Removed Partypoker from Site settings
    General - Show correct tournament duration if edited in the editor

  5. #15
    Member
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    Mar 2011
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    Are you going to add support to runitonce hh?

  6. #16
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by vitunhinttarit View Post
    Are you going to add support to runitonce hh?
    We are currently gauging support for the site and if we receive enough demand to add support we will add it.

    Otherwise, if Run It Once begins to allow HUDS then we will add support.

    If you want to be notified if/when support is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-4536 Is Resolved" in the subject line and body of the email.

  7. #17
    Junior Member
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    all-in cash out pokerstars support ?

  8. #18
    HM2! udbrky's Avatar
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    Quote Originally Posted by Stormzilla View Post
    all-in cash out pokerstars support ?
    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Regards udbrky (Chris)

  9. #19
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Stormzilla View Post
    all-in cash out pokerstars support ?
    We are working on adding support to HM3 and PT4. Once it is working there we will add support to HM2. It is a pretty big change to make these hands import accurately so there is no ETA for when it will be implemented in HM3 or HM2. If you can send us sample hands for testing our developers changes, as instructed below, that would be helpful for us.

    Quote Originally Posted by udbrky View Post
    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

  10. #20
    HM Q.A & Testing Manager random's Avatar
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    Apr 2009
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    Updated beta to 2.0.0.8660

    New fixes:
    888 - Added import support for 888.pt site
    WPN - Improvements for MTT HUD detection
    PokerStars - Prevent import for Pokerstars cash out hands to prevent incorrect results until support is ready
    PartyPoker - Re-enable Party for regional sites (Partypoker.com is not supported)

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