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  1. #1
    Senior Member
    Join Date
    Aug 2009
    Posts
    100

    Default SngWiz not showing errors or hands, I have clicked on both options.

    SngWiz not showing errors or hands, I have clicked on both options.

    The tourneys show, but the holecards, warnings, and errors do not.

    UAC is ok, windows 8.1, hm2 2.0.0.8635

    Please advise,

    T

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,099

    Default

    Hello,


    I'm sorry to hear you're having issues with the software.

    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe


    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.


    Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, etc. of some of the errors we need to test.


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).


    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

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