SngWiz not showing errors or hands, I have clicked on both options.
The tourneys show, but the holecards, warnings, and errors do not.
UAC is ok, windows 8.1, hm2 2.0.0.8635
Please advise,
T
SngWiz not showing errors or hands, I have clicked on both options.
The tourneys show, but the holecards, warnings, and errors do not.
UAC is ok, windows 8.1, hm2 2.0.0.8635
Please advise,
T
Hello,
I'm sorry to hear you're having issues with the software.
Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands
If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.
Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, etc. of some of the errors we need to test.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.