HM2 Update not opening

[Hawks_AFC]

I've had HM2 for around 3 years now, but haven't used it in a while. I tried opening it today and found out that I needed to update it. I updated it via the link on the site, but It won't let me open the version I already had (Just says shortcut is outdated, do you want to delete it?) or even acknowledge the update. Pls help

[udbrky]

Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downlo...Setup_8630.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:**Which Operating System, Firewall, and AntiVirus are you using?

Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[udbrky]

Make sure you do not post your logs in the forum and do not post in 5 year old threads. It's not going to be the same issue.

Logs need to be sent in a ticket in our system as the FAQ says.

Please see this FAQ to fix Windows problems - http://hm2faq.holdemmanager.com/ques...+Windows+files

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com