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  1. #1
    Junior Member
    Join Date
    Apr 2017
    Posts
    10

    Default HM2 keeps freezing

    Hello,

    Whenever I review my sessions HM2 constantly freezes (pretty much every 30 seconds), stays frozen for a while (between 30 seconds and 5 minutes) then works again.

    I've created new databases several times, each one smaller than the last, it does nothing.

    What can I do?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,523

    Default

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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