does not start hm2

[rickiacevedo]

good day, I have a problem wanting to open the hm2, I double click on the icon but nothing is loaded or nothing happens. I have the latest version of HM and my operating system is windows 7 64bits. Try uninstalling the program but follow the same problem. regards

[udbrky]

Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downlo...Setup_8630.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:**Which Operating System, Firewall, and AntiVirus are you using?

Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[rickiacevedo]

Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downlo...Setup_8630.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:**Which Operating System, Firewall, and AntiVirus are you using?

Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Thanks for your quick response, but I still have the same problem. Uninstall the antivirus and disable window defender and follow its steps unlocking the installer and running it as administrator. During the installation I do not see any error, and when it finishes and gives me the option to start it, it does not.
Try to copy hm2logs but I get the image that I am going to attach. Please I need help.error copylogfiles.png

[rickiacevedo]

Thanks for your quick response, but I still have the same problem. Uninstall the antivirus and disable window defender and follow its steps unlocking the installer and running it as administrator. During the installation I do not see any error, and when it finishes and gives me the option to start it, it does not.
Try to copy hm2logs but I get the image that I am going to attach. Please I need help.
error copylogfiles.png

[udbrky]

Is your windows user an administrator?

Please see this FAQ to fix Windows problems - http://hm2faq.holdemmanager.com/ques...+Windows+files

Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use