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  1. #1
    Junior Member
    Join Date
    May 2010
    Posts
    9

    Default hm2 error cannot connect to postgresql

    hey im getting an error after 10 minutes playing, and then i cannot open hm2 , just show me that error before the program is open. i reinstalled postgresql and seems it was working but.. after 20 min i got the same error.

    help?

  2. #2
    Junior Member
    Join Date
    May 2010
    Posts
    9

    Default

    oh i forgot i just playing in a new laptop with win 10...

  3. #3
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,629

    Default

    This is usually a firewall or windows update issue and the following guide gives a step by step guide:
    http://hm2faq.holdemmanager.com/ques...rt+PostgreSQL+

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  4. #4
    Junior Member
    Join Date
    May 2010
    Posts
    9

    Default

    ok i try it , but nothing after playing few hands i get the error again
    hmerror.jpg

  5. #5
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,629

    Default

    Our instructions do not say to upload them here. Create a ticket. Your logs have your license in them.

    Please send all of the information in a ticket with a link to this thread.
    Regards udbrky (Chris)

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