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  1. #1
    Junior Member
    Join Date
    May 2019

    Default HM3 download warning

    I received an email from jim@holdemmanager to download and re-install HM3 which I did. It contains Gen:Variant.Razy ransomware, according to my virus software.


  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008


    That is a false positive alert and you should report the false positive, remove it from quarantine and/or add exceptions for it and the installer and install the update/patch again.

    Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Poker sites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues -

    Open your Windows Defender (or chosen AntiVirus program) > History tab:

    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM2.

    Please let us know if that solved the problems.

    If you continue to have problems:

    Which Operating System, Firewall, and AntiVirus are you using?

    Please zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing -

    You can apply these FAQ's to HM3, just ignore anything that is not in HM3.
    Regards udbrky (Chris)

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