HM2 not working after updates

[Captain irish]

2 updates ago I had problems when I tried to update HM2. I have mcafee security and files were put in quarantine... I uninstall and re install without the update and it was ok. I forgot about it and when I tried to install the lastest update I have the same problem and now I can't even re install the old version. I can't open HM2 in any way now. On the desktop open I have this msg: The item "holdemManager.exe that this shorcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?"

Even when I tried to open it first in program files(x86)/Holdem Manager 2 when I clicked on the .exe application it disapeared

[udbrky]

Uninstall HM2 and then Reinstall HM2 from this file -*https://www.holdemmanager.com/Downlo...Setup_8630.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:**Which Operating System, Firewall, and AntiVirus are you using?

Please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[thunderstorme]

hi
i've the same problem and i reinstall it but my problem didn't fix.
what is solution????
pls help me as soon as you can.

[fozzy71]

hi
i've the same problem and i reinstall it but my problem didn't fix.
what is solution????
pls help me as soon as you can.

If the steps above didn't help then you have to send the logs as instructed in the previous reply. It is most likely related to your AntiVirus software falsely detecting some of our files as a threat.

Which Operating System, Firewall, and AntiVirus are you using?


Sometimes security software can prevent Holdem Manager communicating with PostgreSQL and the Pokersites. This can cause many issues including import, hud issues and issues with launching Holdem Manager. Please follow the instructions in this FAQ that creates exceptions for Holdem Manager and PostgreSQL to avoid these issues - http://hm2faq.holdemmanager.com/ques...%28Firewall%29




a) Open your Windows Defender (or chosen AntiVirus program) > History tab:


1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM2.


Please let us know if that solved the problems.




b) If none of that helps:


Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


1) Uninstall any 3rd party security software (even windows defender or security essentials) bundles and dont reinstall them until after you reconnect postgresql.
2) Reboot your computer
3) Uninstall HM2* and then Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210


*This will not affect your database, settings or original hands in your archive folder.




c) If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[Captain irish]

I just fixed it!
It was indeed a Mcaffee problem. It kept moving HM2 files in quarantine. In Mcafee setting go to Real-time Scanning----- then excluded files and add HM2. It worked for me