HUD not automatically showing on tables

[SevenSeven]

I can attach the HUD to tables via Table Finder, but it is no longer automatically opening on tables when I open PokerStars. I get no message saying 'waiting for hands', which I used to get.

I am running HM 2.0.0.8630. I have checked configuration of poker client, and that hand histories are saving, and that they are saving in English. 'Start HUD' is selected.

The times listed for hands in my active session match the time my computer shows when playing.

Could you suggest anything I could do? Perhaps I have missed something very obvious - I have read through various threads to try and resolve this, but I am fairly new to this software.

[udbrky]

Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: [ ] 'Enable the new PokerStars Graphics Engine' option if your poker client has that option. *Also disable the Table Appearance - Table Display - [ ] 'Display Seasonal Themes' option. *Our developers will have to try adding beta HM2 support for this new beta graphics engine once it is available in all of the PokerStars.com and PokerStars.xx skins. *For now you need to leave it disabled and use the legacy/original graphics engine in the PokerStars client.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[SevenSeven]

Thank you! It was the new graphics engine option. Much appreciated

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.