Okay so I play on an Indian site called Adda52 and use AdvancedPokerTool's AdvancedAdda52 Converter to fetch hands played on the site. The output directory in that program has been set as
C:\HandHistory\HudsEmulator\PokerStars (for some reason, the developer simulates them as Pokerstars hands... doesn't matter to me since I don't play on Pokerstars)
Next, I went to HEM 2>Home>Site Setup>Pokerstars and selected the above folder under Auto Import Folders and selected/deselected (to try if that changes anything) the folder C:\Users\ABC\AppData\Roaming\HEM Data\Hands.
Next, I went to Reports>Hand Importing>Auto Import options and checked the "Start automatic import when I start HEM 2" and archive HH files older than "15" minutes.
Next I start playing, open the converter, start the import option there and it starts showing the hand counts as the hands are being played/updated in real-time. Even the output folder is being populated with the folders/hands.
However, I don't see anything in HEM Reports>Cash even after waiting several minutes or clicking "Refresh" multiple times. As soon as I close and restart HEM, the hands show up perfectly.
Can someone please help me? I would like to see my hands in realtime in HEM. FWIW, I don't play on any other sites.