Problems with table finder

[sjokkomoes]

Good day,

Playing on pokerstars:
- When starting up table finder never recognizes the tables. I need to manually assign every table via Table Finder.
- At SnG I often notice that the stats are not correct anymore(showing incorrect players on incorrect seats, typically showing players that are not even on the table, so this is not an overlay placement issue). Im not sure what triggers when the stats start showing wrong, although it seems likely this happens when being reseated.

I have followed the instructions for setting up to the letter.

[udbrky]

It is most likely related to the new PokerStars Graphics Engine. Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: [ ] 'Enable the new PokerStars Graphics Engine' option. Also disable the Table Appearance - Table Display - [ ] 'Deisplay Seasonal Themes' option. Our developers will have to try adding beta HM2 support for this new beta graphics engine once it is available in all of the PokerStars.com and PokerStars.xx skins.* For now you need to leave it disabled and use the legacy/original graphics engine in the PokerStars client.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[sjokkomoes]

It is most likely related to the new PokerStars Graphics Engine. Try to turn off the PokerStars - Settings - Table Appearance - Table Graphics: [ ] 'Enable the new PokerStars Graphics Engine' option. Also disable the Table Appearance - Table Display - [ ] 'Deisplay Seasonal Themes' option. Our developers will have to try adding beta HM2 support for this new beta graphics engine once it is available in all of the PokerStars.com and PokerStars.xx skins.* For now you need to leave it disabled and use the legacy/original graphics engine in the PokerStars client.

This seems to work, thank you

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.