HM2 stuck @ Preloading hands
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  1. #1
    Junior Member
    Join Date
    May 2013
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    3

    Default HM2 stuck @ Preloading hands

    Hi,

    Am i the only one with this problem?

    Im using W10, PostgreSQL 8.4 and an SSD Drive to speed things up.

    Its very anoying that HM2 always stuck at the first start of pokersession and its very difficult to kill all the windows/process that popup when you want to quit/restart HM2.

    To stop it i have to start Taskmgr en kill the HM Process en then start HM again to get it running.

    Tried several things already like DB maintanence and alter some settings in postgresql.conf

    Im not sure if creating a new DB (Export al my hands en then import into a new DB) will solve my problem.

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    20,898

    Default

    Please update to this version
    http://www.holdemmanager.com/Downloa...pdate_8578.exe

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    May 2013
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    3

    Default

    Quote Originally Posted by udbrky View Post
    Please update to this version
    http://www.holdemmanager.com/Downloa...pdate_8578.exe

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Think it has something to do with Hardware Acceleration because. I had it with a different computer, different database etc... Disable HW Accelerarion seems to work but thats a workaround. Ohter software is reducing performance by this.

    HKEY_CURRENT_USER\Software\Microsoft\Avalon.Graphi cs

    DWORD DisableHWacceleration set to 1

  4. #4
    You're out! udbrky's Avatar
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    We would need to see the files.
    Regards udbrky (Chris)

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