Party Poker issue

[Brein]

Hello,

I was a HM2 user years and years ago but installed it again this weekend cause I started playing poker again.

I have some trouble with my Party Poker handhistory in HM. I DO see a lot of the players I played against in the opponents section but I DON'T see any hands in the reports section. Because of that, HUD is not working too.


Went through the steps beneath, no solution.

https://hm2faq.holdemmanager.com/que...Forward+Tables

Hope you can help me out!

[fozzy71]

Please send us the logs and other files as instructed in that FAQ.

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.


Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.


Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.