Export problems with hands from 888

[kossa_mu]

Im trying to export hands from the last months at 888 so a few friends can analyze my play.
But a friend only got a few hands imported and the other guy 0 hands.

I exported 50 k hands and the file is 36 mb.

I play normal and 888 fast tables.
We both play at 888.se

The hhs looks correct when I look in the file.

***** 888poker.se Snap Poker Hand History for Game 524304002 *****

***** 888poker.se Hand History for Game 524303728 *****

I have hm2 8569

[fozzy71]

They need to update HM2 9or whatever tracker they use) because of this bug we recently fixed: HM-8986 888.se hands not importing.

Please update to the latest beta version - https://www.holdemmanager.com/Downlo...pdate_8578.exe


- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If they still have problems you can just zip the folders for that date range from your C:\HM2Archive folder and send us zip copies of both the exported and original hands in a support ticket.

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

[Beachking]

This is not solved with new versions btw. Problem is not in importing, but rather when saving hands to hd and it might be only when trying to save many hands.

[fozzy71]

This is not solved with new versions btw. Problem is not in importing, but rather when saving hands to hd and it might be only when trying to save many hands.

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

We need detailed step by step instructions of how to test the hands you send if it involves exporting a specific group of filtered hands and then exporting them again into another (new?) database.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.