Tournament HUD not showing
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  1. #1
    Junior Member
    Join Date
    Dec 2015
    Posts
    5

    Default Tournament HUD not showing

    Hi all the other Games are working fine, but for some reason the Tournament Hud is not showing.

    Any hints how to get it to work?

  2. #2
    Junior Member
    Join Date
    Mar 2019
    Posts
    3

    Default

    i have the same problem with pokerstars. It almost seems like the software is not uploading hands. I checked the active sessions window and all the tournament tables are missing from the bottom letft corner. There is a message " no tables detected" in the slot where the tables usually are.

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    If the HUD works on cash but not tournament, the most common cause is a non-English poker client display.

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options and restart PokerStars or reinstall the software and choose English.


    You will have to manually archive the non-English hand history files in your auto import folders as they won't get archived if they weren't auto imported. See this FAQ to resolve those issues - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands


    Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F

    If none of that helps:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.


    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.


    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

  4. #4
    Junior Member
    Join Date
    Oct 2008
    Posts
    12

    Default

    What worked for me is to NOT use new PS graphics.

    Go to settings table appareance- table grapics and disable...restart.

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