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  1. #1
    Junior Member
    Join Date
    Dec 2011
    Posts
    17

    Default Winamax Hud stopped working suddently

    Hi
    Yesterday my HEM2 hud was working fine on Winamax but today it isn't popping up.
    I have the menu with the message waiting for hands but I cant click on it. Nothing happens.
    When I press the options button on other tables then I can see the Winamax table in table finder - however nothing happens when I assign the table name to the correct table and it is not importing any hands under rapports in HEM.
    Is this a general issue due to updates by Winamax or is it just me ?

    Best wishes
    Steffen

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,255

    Default

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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