Give me this error what should I do?pr hm.PNG
Give me this error what should I do?pr hm.PNG
This looks like an isolated issue with our validation process that protects our files from being replaced. It only happens on the Full Installer.
Please update to the latest version if you haven't updated recently - http://www.holdemmanager.com/downloa...r_2_Update.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
If you continue to have problems:
Please try to rollback to 8197 - http://www.holdemmanager.com/Downloa...AutoUpdate.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
Try to start HM2 and if you have the same error please email us the log file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
If 8197 started without the same problem please update to the latest beta build - http://www.holdemmanager.com/downloa...ger_2_Beta.exe
If you continue to have problems, and you are planning to send us the log file from 8197 via email, please try the next steps first and let us know if it helps/helped when sending the 8197 log file:
Create a backup of your settings by following this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings
Uninstall HM2 and then Reinstall HM2 from this file - http://www.holdemmanager.com/downloa...er_2_Setup.exe
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.
If none of that helps please close HM2 and try to copy all files/folders EXCEPT FOR \Database and NoteCaddyDefinitions from C:\Users\UserName\AppData\Roaming\HoldemManager to a new \Desktop folder. This will cause you to lose all of your settings but it will hopefully solve the problem.
If that solves your problem please zip the settings from the TEMP directory you backed up earlier and upload it to a file hosting site like googledrive, dropbox, or filedropper and email us a download link for testing. This will help us in preventing the issue coming back in future.
If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
Regards udbrky (Chris)