Not showing all hands (Error hand importing) 888Poker.se

[Getbet1]

Hi,
There is a lot of hands that's not imported in my graph. I have tried creating a new database and imporing them manualy.

I have found some of the hands that are not imported correctly. Tried to copy them from the file to a seperate one and import manually, still just saying error.

I'm using Small stakes, playing 10NL SNAP. 0.05/0.1$.

[Getbet1]

Tested some more and it seems like it often leave out All in hands, winning and loosing. I can see the hand in my handhistory.txt that have been imported but the hand doesn't turn up in HM2.

[fozzy71]

We have an open bug for 888.ese 'HM-8980 888.es Pacific Snap hands not importing'. Can you send us some of the hands for testing please so we can see if it is the same/related bug.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.