Not rercording hands from 888.es snap
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  1. #1
    Member
    Join Date
    Oct 2011
    Posts
    99

    Default Not rercording hands from 888.es snap

    Hi,

    Today I updated HEM and also 888.es software and now HEM does not record snap hands. I saw somethign in the update notes about there being an update for 888 but it isnt working

    thanks

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Apr 2019
    Posts
    1

    Default

    Any solution to this problem? I haven´t been able to import snap hands since an update months ago.

    Also in 888.es

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Thank you for your post and I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-8980. I have added your email address to the ticket so we can notify you once we have fixed it.
    Regards udbrky (Chris)

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