Hi,
Today I updated HEM and also 888.es software and now HEM does not record snap hands. I saw somethign in the update notes about there being an update for 888 but it isnt working
thanks
Hi,
Today I updated HEM and also 888.es software and now HEM does not record snap hands. I saw somethign in the update notes about there being an update for 888 but it isnt working
thanks
If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
Regards udbrky (Chris)
Any solution to this problem? I haven´t been able to import snap hands since an update months ago.
Also in 888.es
Thank you for your post and I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-8980. I have added your email address to the ticket so we can notify you once we have fixed it.
Regards udbrky (Chris)