HM2 keeps asking me to start a trial.
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  1. #1
    Junior Member
    Join Date
    Jan 2019
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    2

    Question HM2 keeps asking me to start a trial.

    Hello, I've just bought the small takes edition of HM2.

    I was able to register code, and it all was working just fine. Then it asked me to update the software and the it of course restarted the software. Now when i try to boot it up again, it asks me if i want to start a free trial, and basically and basically the issue seems to be, that no valid license is found.

    Any help would be appreciated.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,814

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    Some of our recent releases were causing registration problems. We had to undo and correct some things in the registration code and servers to solve their problems. Unfortunately, this change means some customers that weren't having problems will have to reset their profiles and enter their code again.

    The same code can be used on 2 pc's you own at once and can be reset as often as needed. Please try using our site to retrieve and/or reset the code whenever necessary.


    If you have any problems activating the software please see this FAQ for help in resolving licensing issues.


    If you continue to have problems, please reproduce the problem and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

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