HM2 not showing hero's hand in real time
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  1. #1
    Junior Member
    Join Date
    Apr 2009
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    14

    Default HM2 not showing hero's hand in real time

    Hi, I have a new computer and need some help

    Everything is looking fine(real time hud, hands importing) but in HM2 I can't see new hands right after they are importing. I need to select a different player's name and come back to my screename and then new hands are shown.
    I'm sure it's a simple thing that I missed. I had the same problem a couple years ago and remembered it has something to do with aliases but I'm not sure..

    Thank you

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

    To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

    See this FAQ for the adjustment steps if there is a difference - http://hm2faq.holdemmanager.com/ques...ime+Adjustment
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Apr 2009
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    14

    Default

    I just verified and it's the same time in Reports than my computer clock.

  4. #4
    You're out! udbrky's Avatar
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    Jul 2008
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    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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