literate-perfunctory
Poker Software
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Feb 2019
    Posts
    1

    Default Hem tournaments winnings pokerstars wrong

    Hello guys,

    I got a problem with tournament winning/reports and pokerstars ( ok with other poker site). The numbers are clearly wrong.

    I check my settings in pokerstars, handhistory and tournament summary are correctly set. Also, I can see them in C:\HM2Archive\PokerStars

    I tried to reimport all of them but nothing change.

    Anything I missed somewhere ?


    Thanks

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,044

    Default

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link. Also include screen shots of your Tournaments report and a detailed description of the problem(s) by Tournament 'Number' in the report.


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.



    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Similar Threads

  1. Wrong Winnings at Bounty Tournaments
    By PatrickStoia in forum General Support
    Replies: 10
    Last Post: 12-22-2018, 08:20 PM
  2. Wrong Winnings at Bounty Tournaments
    By SoooTilted in forum General Support
    Replies: 1
    Last Post: 10-06-2016, 11:38 PM
  3. Problem with wrong winnings & Net winnings in a tournament
    By Sleepingtime in forum General Support
    Replies: 15
    Last Post: 03-16-2016, 10:05 AM
  4. Showing wrong net winnings for tournaments
    By prab28 in forum General Support
    Replies: 5
    Last Post: 07-24-2013, 09:35 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •