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  1. #1
    Junior Member
    Join Date
    Feb 2019

    Default Hem tournaments winnings pokerstars wrong

    Hello guys,

    I got a problem with tournament winning/reports and pokerstars ( ok with other poker site). The numbers are clearly wrong.

    I check my settings in pokerstars, handhistory and tournament summary are correctly set. Also, I can see them in C:\HM2Archive\PokerStars

    I tried to reimport all of them but nothing change.

    Anything I missed somewhere ?


  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link. Also include screen shots of your Tournaments report and a detailed description of the problem(s) by Tournament 'Number' in the report.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using or google drive.

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