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  1. #1
    Junior Member
    Join Date
    Nov 2015
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    4

    Default postgres not working after using tune function in HEM2

    Hello,
    I have used the Tune postgres option in HEM2 to tune the postgres before starting a backup. Since I used this function HEM2 can no longer connect to postgres. I get the following error:
    error11.PNG

    I have tried pretty much everyting in the FAQ documentation. Firewall is off and so on. I also uninstalled external antivirus programs.

    When trying to start postgres over the Administratives Tools I get the following:
    error_Postgres.PNG

    Any idea what to do next?

    Cheers

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,985

    Default

    - Go to your C:\Program Files (x86)\PostgreSQL\9.6\data folder
    - take a screen shot and attach it
    - make sure we can see all the files/folders and individual file names and extensions
    - If you can't see the extension, turn off the windows option that is hiding that extension - http://faq.holdemmanager.com/questio...es+in+Windows+

  3. #3
    Junior Member
    Join Date
    Nov 2015
    Posts
    4

    Default

    There you go:
    sn_data.PNG

  4. #4
    Junior Member
    Join Date
    Nov 2015
    Posts
    4

    Default

    Further I just realized that the folder one level above has a folder called New folder.
    In there it looks like this:
    sn_data2.PNG

    I have a feeling that the mistake is within here somewhere

  5. #5
    Junior Member
    Join Date
    Nov 2015
    Posts
    4

    Default

    So by using the hint here:
    https://forums.holdemmanager.com/showthread.php?t=39171

    I could solve the issue.

    Interestingly I did not see that Thread before I created my own

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