setup and hud issues
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  1. #1
    Junior Member
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    Default setup and hud issues

    Quote Originally Posted by udbrky View Post
    Hello,
    I had the same problem as tooren.
    With the set up above I now have this message when I want to connect to the trial version :

    Error : Impossible de charger la DLL 'MvsApiServices_x64.dll': Le module spécifié est introuvable. (Exception de HRESULT : 0x8007007E).

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Default

    Quote Originally Posted by sunandmoon View Post
    Hello,
    I had the same problem as tooren.
    With the set up above I now have this message when I want to connect to the trial version :

    Error : Impossible de charger la DLL 'MvsApiServices_x64.dll': Le module spécifié est introuvable. (Exception de HRESULT : 0x8007007E).
    Please update to the latest beta version - https://www.holdemmanager.com/Downlo...pdate_8562.exe
    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.


    If you continue to have problems:


    Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784
    - If you have 64 Bit Windows you have to install vcredist_x64.exe and if you have 32 Bit Windows you have to install vcredist_x86.exe. You can check your Windows Control Panel System details if you are not sure which version of Windows you use.


    If none of that helps:


    Please see this FAQ for help in resolving licensing issues:
    http://hm2faq.holdemmanager.com/ques...Holdem+Manager


    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe

  3. #3
    Junior Member
    Join Date
    Jan 2019
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    4

    Default

    Thank you,
    My HH do not import directly, and the HUD is not displayed.
    Is this normal for the trial version?

  4. #4
    You're out! udbrky's Avatar
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    Jul 2008
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    20,898

    Default

    Quote Originally Posted by sunandmoon View Post
    Thank you,
    My HH do not import directly, and the HUD is not displayed.
    Is this normal for the trial version?
    Please always tell us the site and game type.

    Make sure it is set up - https://hm2faq.holdemmanager.com/que...nimum+PC+Specs

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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