Hands not uploading (888 and Party)
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  1. #1
    Junior Member
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    Jan 2019
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    Question Hands not uploading (888 and Party)

    Hi! I have trouble importing hands from two sites (888 and Party), while PS works fine. Both sites are setup correctly (check marks both and paths correct). When opening HM, it seems that the hands are imported, but then they do not appear in any of the reports (as if they didn’t get imported). Both sites are new to me, so it’s not something just stopped working – the import of hands from these sites never worked.

    Also:

    1. Auto import option is set to import when opening HM.
    2. Tried manual import with and without forcing of import of duplicate hands. It seems to process the hands (import complete) and archive it to a specified folder, but again they do not show up in reports or anywhere in Holdem Manager. Hands marked as duplicates.
    3. Tried manual import from archive folder. Same result.
    4. When looking at the import history, it shows that the import was done from a file, but all the hands are marked as duplicates.

    Please let me know what I should do?

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    Please update to this version
    http://www.holdemmanager.com/Downloa...pdate_8562.exe


    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Jan 2019
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    Hi Chris!

    I've done it all as suggested and uploaded the screenshot and all the logs. For reference, here's a ticket number: #384412.

    Hope this will help!

  4. #4
    You're out! udbrky's Avatar
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    It looks like a new database fixed it, probably a corrupted database.
    Regards udbrky (Chris)

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