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  1. #1
    Junior Member
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    Nov 2017
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    Default Latest version asking for license code

    After the download of the latest version and an update of windows 10 it asked for the license code and quickly came an error message saying it was not able to contact the license server

  2. #2
    HM2! udbrky's Avatar
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    Jul 2008
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    19,114

    Default

    Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784
    - If you have 64 Bit Windows you have to install vcredist_x64.exe and if you have 32 Bit Windows you have to install vcredist_x86.exe.* You can check your Windows Control Panel System details if you are not sure which version of Windows you use.

    Please let us know if that solves the problem for you.

    If you continue to have problems:

    Please see this FAQ for help in resolving licensing issues:
    http://hm2faq.holdemmanager.com/ques...Holdem+Manager

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Nov 2017
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    4

    Default

    Hello. I think I just downloaded the latest version from the site and it worked until today, when I started using it normally and then it freezed...everything and made the error sound when I clicked on the task bar logo of HM2. When i inspected the postgre server on services of windows 10 one of them was suspended. I'm posting a picture of the error message. Should I do the proceeding you juust mentioned above`? Thank you
    HM problema postgre 1.pngHM problema postgre 2.png

  4. #4
    HM2! udbrky's Avatar
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    Jul 2008
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    19,114

    Default

    This is usually a firewall or windows update issue and the following guide gives a step by step guide:
    http://hm2faq.holdemmanager.com/ques...rt+PostgreSQL+

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Nov 2017
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    4

    Default

    I did some of the indicated things and what worked for my case at first was to press the change password button and I didn`t have to do anything else, it worked. But I found out that is best to turn off firewall, etc during the session and it works fine, otherwise theres always a problem.

  6. #6
    HM2! udbrky's Avatar
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    Jul 2008
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    19,114

    Default

    If there is an issue, we need the logs. Make sure you include a link to this thread in the ticket.
    Regards udbrky (Chris)

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