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  1. #1
    Junior Member
    Join Date
    Mar 2015
    Posts
    5

    Default License Server Issue

    I have just updated HEM2 after a couple of months off, and it is asking for a product key. I have inserted this, but it is asking whether I am connected to the net - but if I am then there is a problem with the license server.

    Are you aware of any issues?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,114

    Default

    Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784
    - If you have 64 Bit Windows you have to install vcredist_x64.exe and if you have 32 Bit Windows you have to install vcredist_x86.exe.* You can check your Windows Control Panel System details if you are not sure which version of Windows you use.

    Please let us know if that solves the problem for you.

    If you continue to have problems:

    Please see this FAQ for help in resolving licensing issues:
    http://hm2faq.holdemmanager.com/ques...Holdem+Manager

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe
    Regards udbrky (Chris)

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