Pokerstars HUD not working
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  1. #1
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    Default Pokerstars HUD not working

    Hi,

    after todays Pokerstars update to build 25013 HUD's no longer working; Hands got imported.

  2. #2
    You're out! udbrky's Avatar
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    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Dec 2018
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    Hi, I have the same problem, please help

  4. #4
    You're out! udbrky's Avatar
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    Did you send in a ticket?

    In the themes, turn off the seasonal setting.
    Regards udbrky (Chris)

  5. #5
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    Quote Originally Posted by udbrky View Post
    Did you send in a ticket?

    In the themes, turn off the seasonal setting.
    Didn't help, but disabling the "New Stars Graphics Engine" helps.

  6. #6
    You're out! udbrky's Avatar
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    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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