Can not install HM2 in my second computer. Problems with installing postgres84.exe
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  1. #1
    Junior Member
    Join Date
    Sep 2018
    Posts
    3

    Default Can not install HM2 in my second computer. Problems with installing postgres84.exe

    Please, help me. I have already 1 license installed in another computer. And I am trying to download to my new computer. But the following message appears:


    Output folder: C:\Program Files (x86)\PSQLINSTALL
    top level install dir -->C:
    Is admin account
    fs=NTFS
    .NET found
    Extract: TestFirewall.exe... 100%
    Extract: TestFirewall.exe.config... 100%
    Antivirus Installed: False
    test antivirus returned 0
    seclogon error status: 0
    seclogon status: 4
    firewall enabled: 1
    firewall port 5432 enabled: 1
    port 5432 already enabled
    postgresql error status: 1060
    postgresql status: 0
    starting pgsql-8.3
    postgresql error status: 1060
    postgresql status: 0
    postgresql error status: 1060
    postgresql status: 0
    starting postgresql-8.4
    postgresql error status: 1060
    postgresql status: 0
    postgres installdir: C:\Program Files (x86)\PSQLINSTALL
    ==================== running PsqlTestClient
    try userid: postgres
    try pass: postgrespass
    try pass: postgrespass
    Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
    Is the server running on host "127.0.0.1" and accepting
    TCP/IP connections on port 5432?
    <--error
    1
    testclient return status: 1
    testclient return from file: 1
    ==================== finished PsqlTestClient
    granting write permission on top level postgres directory
    found dir
    try rename C:\PostgreSQL --> C:\PostgreSQL-prev-2018-26-Sep-16-16-03
    Create folder: C:\PostgreSQL-prev-2018-26-Sep-16-16-03
    Moving files: C:\PostgreSQL\*.* to C:\PostgreSQL-prev-2018-26-Sep-16-16-03\
    Remove folder: C:\PostgreSQL\
    renamed dir
    wrote testfile
    Create folder: c:\postgreSQL
    Execute: "C:\Program Files (x86)\PSQLINSTALL\postgres84.exe" --mode unattended --superpassword postgrespass --prefix c:\postgreSQL --datadir c:\postgreSQL\data
    postgres installdir: C:\Program Files (x86)\PSQLINSTALL
    ==================== running PsqlTestClient
    try userid: postgres
    try pass: postgrespass
    try pass: postgrespass
    Connection to database failed: -->could not connect to server: Connection refused (0x0000274D/10061)
    Is the server running on host "127.0.0.1" and accepting
    TCP/IP connections on port 5432?
    <--error
    1
    testclient return status: 1
    testclient return from file: 1
    ==================== finished PsqlTestClient

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    Uninstall PostgreSQL & try the following steps:

    1) Run cmd.exe as Admin (Start > Search 'cmd' > Right-Click > Run As Admin)
    2) in CMD window run (type the code then hit Enter key) following command:
    Code:
    net user postgres /del
    3) Reboot PC
    4) after reboot open cmd.exe again & run following commands:
    Code:
    net user postgres postgrespass /add
    net localgroup Administrators postgres /add
    net localgroup Users postgres /delete
    runas /user:postgres cmd.exe
    When it asks about password please input postgrespass & don`t worry if you don`t see any new symbols\inputs in cmd window. If you did all steps right then you should get new cmd window for postgres user.

    5) Download PostgreSQL installer (http://get.enterprisedb.com/postgres...-1-windows.exe) & move (copy/paste) it from the \Downloads folder to C:\
    6) in new cmd window for postgres user run following commands:
    Code:
    cd c:\
    start postgresql-8.4.22-1-windows.exe
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Dec 2018
    Posts
    1

    Default

    Hi udbrky (Chris)

    I have the same problem as lcartaxo, so I did what you said, but lines of code make mistakes

    Code:
    net localgroup Administrators postgres /add
    net localgroup Users postgres /delete
    Regards

    EDIT : ok, i solved my problem by installing the latest version PostgreSQL postgresql-11.1-windows-x64.exe
    Last edited by Eric98800; 12-21-2018 at 01:44 AM.

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Anyone else with these problems please try the following:

    Try installing PostgreSQL from this link - http://www.holdemmanager.com/downloads/postgres84


    Then install HM2 again from the same file you already downloaded and it should install without issue. Once installed you will probably get prompted for a beta update. If you have any problems auto updating open your Windows Task Manager to the Processes tab and right-click - 'End Task' on the Holdem Manager process and click the 'Retry' button on the installer prompt.

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well.


    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

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