I cant join with my license code to hm2 after latest update

[stigcall]

I did today latest update of hm2 and when finished told me that need license code when I wrote it told "the license server could not be contacted" I saw all other topics here with the same problem but no one helped me. I open hm every time as an administrator , my windows defenser doesn't block hm and I have latest version of windows. Can you help me to fix the problem?

Thank you in advance

[idontSnow]

Have the same problem, please reply.

[udbrky]

Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784
- Make sure you install the 64-bit if you have a 64-bit operating system.

Please let us know if that solves the problem for you.
​
If you continue to have problems:
​
Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe

[stigcall]

Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784
- Make sure you install the 64-bit if you have a 64-bit operating system.

Please let us know if that solves the problem for you.
​
If you continue to have problems:
​
Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe

Hi udbky thank you very much for your fast response. My problem solved

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

[3Dec18]

My problem solved

Hello, i have the same problem.
It will be nice to tell us how did you do ?

[udbrky]

My problem solved

Hello, i have the same problem.
It will be nice to tell us how did you do ?

Did you follow the steps? Create a ticket and send the logs as the FAQ linked above says.

[3Dec18]

Did you follow the steps? Create a ticket and send the logs as the FAQ linked above says.

Yes, but i think it will be easier if "stigcall" explains his solution, no ?

So everything is in english
I tried the steps, but it doesn't work.

[udbrky]

Yes, but i think it will be easier if "stigcall" explains his solution, no ?

So everything is in english
I tried the steps, but it doesn't work.

Without sending the logs, we cannot look at them to see what is happening.

[3Dec18]

For me the problem was : Windows was not fully updated(bug).
Thanks for your help.