The licence server could not be contacted

[hockey3]

I installed a fresh version of windows 10, disabled antivirus and firewall and running holdem manager as administrator. I keep getting the same error. "The licence server could not be contacted."

[udbrky]

Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784

Please let us know if that solves the problem for you.
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If you continue to have problems:
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Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe

[hockey3]

Thanks! That worked.

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.