holdemaanager license bug after update

[DFR]

made the update now every time i opn hm and put the license i got this messagehm.png

[udbrky]

Install VC++ 2013 from this link - https://www.microsoft.com/en-us/down....aspx?id=40784

Please let us know if that solves the problem for you.
​
If you continue to have problems:
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Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Once you have collected/sent the logs roll back to 8536 from this link until we have a chance to review your logs - https://www.holdemmanager.com/Downlo...pdate_8536.exe

[pokealot]

I am a user in day 2 or 3 of the trial and when I updated I got the same message. I would still like to use the trial to see if HEM is worth the $! I tried resetting my computer and the same message comes up!

hem 2 help.JPG

[udbrky]

What message did you get?

[pokealot]

What message did you get?

MISSING CODE.JPG

I never got a code and this is the first weekend I tried using the software about 500 hands only

[udbrky]

I have issued you a 30 day trial extension which you will receive via email. You should receive it via email, or you can always access your licenses by logging into your http://www.holdemmanager.com account. Then, click on "Click here if you have a license" and enter the code in the box.

Please update to the latest beta version if you still have HM2 installed - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

If you uninstalled your previous version of HM2 please reinstall it with this full setup file - http://www.holdemmanager.com/downloa...er_2_Setup.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you have any problems activating the new trial please see this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

If you buy HM2 from this point forward you will get a free upgrade to an equivalent HM3 license (currently in private beta testing) when it is eventually released.

[pokealot]

I have issued you a 30 day trial extension which you will receive via email. You should receive it via email, or you can always access your licenses by logging into your http://www.holdemmanager.com account. Then, click on "Click here if you have a license" and enter the code in the box.

Please update to the latest beta version if you still have HM2 installed - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

If you uninstalled your previous version of HM2 please reinstall it with this full setup file - http://www.holdemmanager.com/downloa...er_2_Setup.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you have any problems activating the new trial please see this FAQ - http://hm2faq.holdemmanager.com/ques...Holdem+Manager

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

If you buy HM2 from this point forward you will get a free upgrade to an equivalent HM3 license (currently in private beta testing) when it is eventually released.

Received tested and working! thanks for fixing my HEM trial!

[BoemioLoki]

Hi,

I updated HM2 for the lastest version and now the license code is being asked. When I enter the code I get an error message saying that the server could not be contacted. If I select the dialog to enter my credentials, instead of the license code, I'm getting an error message that it's missing a DLL file. Can you help me with that?

HM2_A.png
HM2_B.png
HM2_C.png
HM2_D.png

Thanks

[lukyn1]

same problem...

Hi,

I updated HM2 for the lastest version and now the license code is being asked. When I enter the code I get an error message saying that the server could not be contacted. If I select the dialog to enter my credentials, instead of the license code, I'm getting an error message that it's missing a DLL file. Can you help me with that?

HM2_A.png
HM2_B.png
HM2_C.png
HM2_D.png

Thanks

[tomekpe]

Hi,

I updated HM2 for the lastest version and now the license code is being asked. When I enter the code I get an error message saying that the server could not be contacted. If I select the dialog to enter my credentials, instead of the license code, I'm getting an error message that it's missing a DLL file. Can you help me with that?

HM2_A.png
HM2_B.png
HM2_C.png
HM2_D.png

Thanks

It works after updating visual c++
https://www.microsoft.com/en-us/down....aspx?id=40784