My license isn't valid? Which version do I need to download?
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  1. #1
    Junior Member
    Join Date
    Mar 2011
    Posts
    3

    Default My license isn't valid? Which version do I need to download?

    Hi. I purchased HM back in 2011 and I'm pretty sure I was promised a lifetime of upgrades to future versions that would be released. I haven't been playing online for a while and started up again a few days ago, and I would ofcourse like to use my HM at the tables. I miss the HUD, and the graphs and all these goodies.

    I downloaded HM2 but as mention in the title was not able to get my license to work. I tried downloading the upgrade version too, but that didn't work either. I couldn't find a link to the 'old' HM, do I need to download that and then upgrade it?

    Please help!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Software licenses are valid for the lifetime of that software.

    As of April 30th, 2014, our discount upgrade offer, which had been available since January of 2012, expired. The April 30th expiration of the discount also marked the end of the Hold'Em Manager 1 (HM1) support life cycle. While there will be no updates or technical support for HM1 after April 30th, HM1 users will be able to log-in and use the software. However, functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types.

    If you'd like more information about HM1 end of life, please read our March 31 news update - http://www.holdemmanager.com/hm1-end-of-life

    If you buy HM2 from this point forward you will receive a free upgrade to HM3 once it is eventually released.





    Please see this FAQ for help in resolving licensing issues:
    http://hm2faq.holdemmanager.com/ques...Holdem+Manager

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Regards udbrky (Chris)

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