Hm2 crashes when opening replayer or playing, linked to notecaddy
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  1. #1
    Member
    Join Date
    Apr 2012
    Posts
    54

    Default Hm2 crashes when opening replayer or playing, linked to notecaddy

    When I open the replayer or try to play poker hm2 crashes.
    It has been working well for a long time and this problem started today.

    I read some other post about similar problems so I tested to remove caddy notes in the hud settings.

    Then there is no problem.
    I made some comp defs in Notecaddy just before, but that shouldnt affect that.


    How can I make it work again with caddy notes activated?


    This is the error in loggin when it crashes
    Felet uppstod i programmet med namn: HoldemManager.exe, version 2.0.0.8536, tidsstämpel 0x5b7f3761
    , felet uppstod i modulen med namn: clr.dll, version 4.7.3163.0, tidsstämpel 0x5b58f479
    Undantagskod: 0xc00000fd
    Felförskjutning: 0x000000000000fad4
    Process-ID: 0x21a8
    Programmets starttid: 0x01d4541b92ae931d
    Sökväg till program: C:\Program Files (x86)\Holdem Manager 2\HoldemManager.exe
    Sökväg till modul: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\cl r.dll
    Rapport-ID: de9fbb22-c00e-11e8-8f95-8c89a5c11b1d

    I use windows 7, 64 bit.
    Updated to 2.0.0.8536 (used the non beta first but tried the beta later)
    Windows essentials
    Windows firewall. Holdemmanager and hufuncsapp was missing from exceptions, even when I have had those there before. Added them again but no difference.


    I tested making a new database and importing hands, but it still crashes
    Last edited by kossa_mu; 09-24-2018 at 11:56 AM.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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