My HM2 does not restart once closed

[scorpyon]

When i start my computer the HM2 works fine, i can open it and close it but once i start playing a longer session(i play on stars) it freezes sometimes and i have to close it and restart it because the client freezes too. The "freezing" process it's not new, it happened before, what is new is that once i closed HM2 and i try to restart it, it does not start, it remains blocked at "Loading Dashboard Module...".
HM2.png

P.S.: Once stuck, i cannot end it without restarting my computer, not even from task manager: the message that i get it's "acces denied".

[udbrky]

Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

[scorpyon]

Thank you! I've tried all the steps from the first link. If the problems keep happening, i'm going to try to send the files requested.