HM2 Doesnt Load

[MunEZ]

Hi Dear Support,
I recently made a clean installation of windows 10 and installed the latest version of HM2 on it.
The following error appears every time I try to launch HM2.
123.png
After clicking the OK button the application closes.
I already made a couple of installs/uninstalls even using some advanced tools like Revo Uninstall, but nothing changed, I still keep getting the same error.

Any advice on solving this?

--
Sergey

[udbrky]

This could be caused by cultural conflicts in the software. You will just need to reset the culture info.

1) Please open Windows control panel.
2) Open Region-Language
3) Change your region to English (United States)
4) Change your location to United States

Change all time, numerical and financial settings to default. Do not use any customized ones.

https://www.isunshare.com/windows-10...indows-10.html

Afterwards, you can set it back to your standard setting.

Please close HM2. Follow this FAQ guide to run maintenance on the database through PGAdminIII:

Hold'Em Manager 2 FAQs - Poker Software :: Vacuum Analyze Database

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

[MunEZ]

Awesome! It worked!
I simply changed time/numerical settings to English(us).
Thank you very much!

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.