HM doesn't save any hands after I quit it

[Konstantin_Yurlov]

Every time I launch HM2, hands and tournament history from previous sessions are gone. No filters or date ranges are in effect, all setting are default ones. How can I fix it?
PS Problem appeared after I reinstalled Windows, I exported my HM2 database before reinstalling and imported it afterwards, but those hands are not shown as well.

[udbrky]

Is this in reports? Is it in the HUD? Please be specific every time.

Make sure the reports and filters are not corrupted.

Close HM2
Please delete everything in:

Win Vista/7/8: C:\Users\username\AppData\Roaming\HoldemManager\Re ports and \Filters
Windows XP: C:\documents and settings\username\application data\HoldemManager\Reports and \Filters

Showing hidden files: Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows?
Restart HM2 and the issue should be resolved.

Then, make sure the database is not corrupted.

Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

[Konstantin_Yurlov]

It appears my DB was corrupted, now everything seems to work. Thanks for your help, Chris.

[Konstantin_Yurlov]

del

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.