hand history are not being imported since yesterday's ps.it update
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  1. #1
    Junior Member
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    Default hand history are not being imported since yesterday's ps.it update

    As said in the title, hand history logs from ps.it zoom tables (idk about other games) are not being imported since yesterday's update.
    Before the update everything was fine

  2. #2
    You're out! udbrky's Avatar
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    Default

    Their updates have a tendency to disable it. This can help:

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Sep 2011
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    Problem is PS saves the hands in Italian, even if I checked English as language.
    I mailed ps.it support about that

  4. #4
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    Dec 2017
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    Ho riscontrato anche io lo stesso problema, e ho scritto al supporto di ps. Anche se ho specificato che non salva le mani in inglese, mi hanno risposto che se ho problemi con altri software, non è un problema loro. Tu hai risolto il problema?

  5. #5
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    Quote Originally Posted by Seminonero View Post
    Ho riscontrato anche io lo stesso problema, e ho scritto al supporto di ps. Anche se ho specificato che non salva le mani in inglese, mi hanno risposto che se ho problemi con altri software, non è un problema loro. Tu hai risolto il problema?
    Mi hanno chiesto di mandare i file di log, l'ho appena fatto

  6. #6
    Junior Member
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    Sep 2013
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    I have the same problem after Pokerstars.EU update yesterday, hands are not being imported, and in tournaments HUD is not even showing.

    Really need some help. Have already checked FAQ:s linked in here.

  7. #7
    HM Support netsrak's Avatar
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    Feb 2009
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    Germany
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    The new Stars client is buggy, it doesn't save handhistories in english although it is selected.
    You need to switch the whole Stars Client to english language.

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