When using HeM, Espace Jeux (boss) table don't pop up

[omnishakira]

Hi,

When playing espacejeux (boss) tables don't pop up when I use HeM2 but do pop up when I don't. I have been playing plenty on that site with hem before and everything was working just fine.

Thanks

[udbrky]

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[omnishakira]

If I open 2 tables, play 1 single hand, take a screenshot of the moment it's not popping off and close everything, will it be enough to be considered as ''reproducing the problem''?

[udbrky]

Reproducing the problem means to make it happen again.

Send in all the files in a ticket.