My current session does not show up in Reports/Active Session
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  1. #1
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    Default My current session does not show up in Reports/Active Session

    My Hud works fine. If I restart holdem manager, the session shows up immediately. Any help would be appreciated, I'm using Windows 10 & Pokerstars.UK.

  2. #2
    You're out! udbrky's Avatar
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    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

    To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

    See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment
    Regards udbrky (Chris)

  3. #3
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    Hi, there's no issues with the site times as they're the same give or take some seconds.

    The hands are being imported but are showing up as errors in the Import History, here's an example of one of the errors. Any ideas what it could be?



    PokerStars Zoom Hand #185537456586: Omaha Pot Limit ($0.10/$0.25) - 2018/04/22 16:09:57 WET [2018/04/22 11:09:57 ET]
    Table 'Thyestes' 6-max Seat #1 is the button
    Seat 1: ferzol ($19.48 in chips)
    Seat 2: NeAbuZe ($25.94 in chips)
    Seat 3: mfgonzo ($44.90 in chips)
    Seat 4: funnydeface ($24.27 in chips)
    Seat 5: momogeros ($45.17 in chips)
    Seat 6: TIGER11 ($19.50 in chips)
    NeAbuZe: posts small blind $0.10
    mfgonzo: posts big blind $0.25
    *** HOLE CARDS ***
    Dealt to NeAbuZe [Jd Ad Ts 7c]
    funnydeface: folds
    momogeros: folds
    TIGER11: calls $0.25
    ferzol: calls $0.25
    NeAbuZe: calls $0.15
    mfgonzo: checks
    *** FLOP *** [4d 7h Kc]
    NeAbuZe: checks
    mfgonzo: checks
    TIGER11: checks
    ferzol: checks
    *** TURN *** [4d 7h Kc] [8s]
    NeAbuZe: checks
    mfgonzo: checks
    TIGER11: checks
    ferzol: checks
    *** RIVER *** [4d 7h Kc 8s] [8h]
    NeAbuZe: checks
    mfgonzo: checks
    TIGER11: checks
    ferzol: checks
    *** SHOW DOWN ***
    NeAbuZe: shows [Jd Ad Ts 7c] (two pair, Eights and Sevens)
    mfgonzo: mucks hand
    TIGER11: shows [Ac 7s 9c 5s] (two pair, Eights and Sevens)
    ferzol: mucks hand
    NeAbuZe collected $0.48 from pot
    TIGER11 collected $0.48 from pot
    *** SUMMARY ***
    Total pot $1 | Rake $0.04
    Board [4d 7h Kc 8s 8h]
    Seat 1: ferzol (button) mucked [Jc 9d As Tc]
    Seat 2: NeAbuZe (small blind) showed [Jd Ad Ts 7c] and won ($0.48) with two pair, Eights and Sevens
    Seat 3: mfgonzo (big blind) mucked [Td Jh 2s Ah]
    Seat 4: funnydeface folded before Flop (didn't bet)
    Seat 5: momogeros folded before Flop (didn't bet)
    Seat 6: TIGER11 showed [Ac 7s 9c 5s] and won ($0.48) with two pair, Eights and Sevens
    Last edited by NeAbuZe; 04-22-2018 at 11:16 AM.

  4. #4
    You're out! udbrky's Avatar
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    It imports fine for me.

    Did you compare the reports or sessions to your computer clock?
    Regards udbrky (Chris)

  5. #5
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    The times in the HM2 reports were the same as my computers clock and the stars lobby clock, give or take several seconds.

  6. #6
    You're out! udbrky's Avatar
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    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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