Replayer only works for some hands
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  1. #1
    Junior Member
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    Feb 2017
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    Question Replayer only works for some hands

    This problem has been annoying me for some time and Thought maybe you can help me.

    So basically replayer does not open all hands but just some of my hand history. Those which wont open it just loads forever. Also sometimes when I double click a hand to open it, HM opens the last hand that worked in replayer. Its weird.
    I tried to delete replayer folder and replayer config-files in holdem manager folder but no luck.

    Any suggestions?

  2. #2
    You're out! udbrky's Avatar
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    Default

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com


    Please note to create a ticket and send it in, don't post this info in the forum.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Feb 2017
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    10

    Thumbs up

    Quote Originally Posted by udbrky View Post
    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com


    Please note to create a ticket and send it in, don't post this info in the forum.
    It seems that my database was corrupted. I created new one and imported hands from HM2 archive. Now everything works just fine. Thanks anyways

  4. #4
    You're out! udbrky's Avatar
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    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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