Server connection problem
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  1. #1
    Senior Member
    Join Date
    Jul 2009
    Posts
    109

    Default Server connection problem

    Hey!

    My HM can't connect to the server -> can't validate the license -> doesn't show HUD.

    This may be the result of Russian-government blocking millions of IP-s.

    Is is possible to somehow validate the license offline?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    This indicates that something is blocking the connection to our server.*

    Please see this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    If you continue to have problems:

    This is most likely either an antivirus or firewall, or a proxy setting. Please see this FAQ to fix AV issues - Hold'Em Manager 2 FAQs - Poker Software :: Windows Firewall / Defender Problems

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Even if you have not changed the Proxy settings, another program may have. Please see this FAQ for more information:
    Hold'Em Manager 2 FAQs - Poker Software :: I Can Not Activate or Register Holdem Manager

    Also make sure you are logged in properly in the Options > Settings > HM.com Website Login menu.

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?
    Regards udbrky (Chris)

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