HM2 not showing every players details

[jameslee]

when playing, get to see 6,7 players hud stack and don,t get to see my one either.can you help with this please

thank you

[udbrky]

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[jameslee]

I have gone to produce the report for you and now i cannot see any hands at all. Holdem manager is on auto import but recieving nothing? I have the folders set up correctly.

Thanks

[machine1984]

I am replying on behalf of James as he is Spanish and finds some of steps hard to understand. Here is the screenshot HM2_zps1jl4x4wk.jpg

[machine1984]

I cannot link the original HH as your upload from PC doesnt work and it wont let me copy and paste the text here?

[machine1984]

James has sent a ticket under the same header with the zipped HM2 log files that concern this problem. Thanks